Network outage

Monitoring May 2, 2024 7:37 PM NZST

The network should now be back to normal.

If you have any issues please power cycle (turn power off and back on) your router.
Do get in touch if you have any problems.

Problem Identified May 2, 2024 7:06 PM NZST

Technicians are still working on the network issues we’re having this evening.
There is some service, but this is subject to drops in connection as services are rebooted at a datacentre level.

Please do no reset any of your in-home equipment. We will pass on updates when the network is considered stable.

Problem Identified May 2, 2024 6:02 PM NZST

Technicians are working to resolve as quickly as possible.

Investigating May 2, 2024 5:29 PM NZST

The network is currently experiencing issues from our upstream provider.
They are investigating and we are expecting it to be a short outage.

Monitoring Apr 29, 2024 5:26 PM NZST

Cause has been identified and removed from the network. Engineers continuing to investigate/monitor.

Opened Apr 29, 2024 4:59 PM NZST

We are aware of the current network issues.
We are working with our upstream provider while they identify the issue.